Are you closing your office for the holidays or for bad weather? Here is how to proceed.
(In the event of inclement weather, Nextworks may receive many requests at once which might take a little time to process.)
Your phone system must be setup ahead of time with this feature. Email support@nextworks.com if you wish to add this capability.
There will be no special announcement for the closure. This is usually sufficient on major holidays, as callers know why you are closed. Or if callers hear your normal "our office is closed" announcement and there is snow or ice, then they also likely expect you to be closed. (This presumes your callers are local.)
At least one phone in your office will have the following two buttons. It will be either all phones, a front desk phone, or manager's phone.DIY
[ Learn how to use this feature. ]
❖ If you have a softphone (or desk phone at home) then you can do this remotely.
❖ If you use Night Perm, don't forget to revert once the office opens again!
NEXTWORKS ASSIST
If you are not at the office and if you don't have a softphone then we can set one up for you. Alternatively, Nextworks can remotely enable and disable night mode for you.
Your phone system must be setup ahead of time with this feature. Email support@nextworks.com if you wish to add this capability.
This option allows you to record a special announcement and then place your phones into special mode. Callers hear this announcement and are then presented with the normal night mode menu options.
Example Special Annoucement:
Next, normal night mode options are played:
If you have a softphone (or desk phone at home) then you can record the special announcement remotely.
If you are not at the office and you don't have a softphone or work desk phone available, then you will not be able to record the announcement. However, we can set you up with a softphone quickly enabling you to do so.
If you have already recorded an announcement from a past event that you can reuse, then there is no need to record a new announcement, making this option even easier.
DIY
[ Learn how to use this feature. ]
❖ If you have a softphone (or desk phone at home) then you can do this remotely.
❖ Don't forget to take your system out of special mode when the event is over!
NEXTWORKS ASSIST
Do you need assistance with using this feature?
Do you need a softphone?
Your phone system must be setup ahead of time with this feature. Email support@nextworks.com if you wish to add this capability.
Your Nextworks Voice system allows you to create a calendar of holidays or other closure events. During these closures, your phone system will automatically go into night mode and play a special annoucement.
Example Special Annoucement:
Next, normal night mode options are played:
DIY
NEXTWORKS ASSIST
Do you need assistance with using this feature?
[ Email support@nextworks.com if you would like a walkthrough. ]
