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NEXTWORKS VOICE GUIDE - AD HOC SPECIAL EVENT CLOSURES

Special Mode with Special Annoucement


Your phone system must be setup ahead of time with this feature. Email support@nextworks.com if you wish to add this capability.


This option allows you to record a special announcement and then place your phones into special mode. Callers hear this announcement and are then presented with the normal night mode menu options.

Example Special Annoucement:

"Thank you for calling Acme Machining. We are closed today in observance of Memorial Day."

Next, normal night mode options are played:

"To leave a message in the general mailbox, please press 1 now."


At least one phone in your office will have the following two buttons. It will be either all phones, a front desk phone, or manager's phone.

  • Special - Enable / Disable special mode.
  • Special Rec - Record your special annoucement.

(These buttons can also be assigned to a softphone.)




Special


(red - on, green - off)

Press this to close for a special day. Press again to disable the special day closure.

The phones will stay in this mode until you turn it off.




Special Rec


Press this to record your special message.

It's IMPORTANT to make this recording before going into Special mode.

If you want to use your existing recording from the last special event, then you do not need to make a new recording.



If you need any help at all, please email support@nextworks.com.


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